Refund policy

Refund & Return Policy

Last updated: September 3, 2026

Digital Products

Because our digital products are delivered electronically and provide immediate access to downloadable content, digital product purchases are final and non-refundable, except where otherwise required by applicable law.

This includes downloadable guides, templates, checklists, worksheets, toolkits, and other digital resources.

If you experience a problem with your purchase—for example, you receive an incorrect or corrupted file or experience a technical issue accessing your download—please contact brooke@interview-ally.com within 7 days of purchase. We will work with you to resolve the issue or provide a replacement file when appropriate.

Career Services

Cancellations and Rescheduling

If you need to reschedule a scheduled session, please provide at least 24 hours' notice. Sessions missed or canceled with less than 24 hours' notice may not be refunded or rescheduled.

Refunds

Refunds are not available for services that have already been completed or delivered.

For service packages involving multiple deliverables or sessions, refunds are generally not available once work has begun. In exceptional circumstances, a partial refund may be considered based on the work already completed and at the discretion of Interview Ally LLC.

Issues With Your Purchase or Service

If you experience an issue with a digital purchase or career service, please contact brooke@interview-ally.com so we can review the situation and work toward an appropriate resolution.

Refund Processing

If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Consumer Rights

Nothing in this policy is intended to limit any refund, cancellation, or other consumer rights that cannot legally be waived under applicable law.

Questions? Contact us at brooke@interview-ally.com with any questions about this policy.